We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters. This information is stored on the Mailchimp servers.
We ask for your account and contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
When you contact us by email or through our website, we store your your information in Gmail, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When you buy something, your information is stored in WorldPay, Paypal and SagePay , our ecommerce platform. We chose these systems partly for their commitment to security.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Terlingham Vineyard is responsible for the security of your information. You can contact us by email at email@example.com or by phone on 01303 892452 if you have any concerns about the information we store.
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager and use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted and are protected by a passcode or fingerprint access. Our mobile devices are also protected by a fingerprint or facial recognition.
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us by email at firstname.lastname@example.org or by phone on 01303 892452. If you’re the letter writing type, send your envelope to Terlingham Vineyard & Winery, Terlingham Lane, Folkestone, Kent, CT18 7AE.
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.