Terms & Conditions
These Terms & Conditions apply to the use of the Terlingham Vineyard website and to all purchases made through it, including wine, gin, and wine tasting experiences. By using our website or placing an order, you agree to be bound by these terms.
1. About Us
Terlingham Vineyard is owned and managed by Kanagaratnam Rajamenon and Rickesh Rajamenon. It’s address is Terlingham Manor Farm, Gibralter Lane, Hawkinge, CT18 7AE, Kent United Kingdom
Email: contact@terlinghamvineyard.co.uk
Terlingham Vineyard is not VAT registered.
2. Eligibility & Alcohol Sales
You must be 18 years or over to purchase alcohol from this website. By placing an order, you confirm that you are legally permitted to purchase alcohol in the UK.
We sell and deliver within the UK only. Orders are subject to age verification at checkout, and all alcohol deliveries require a signature on delivery. We reserve the right to refuse or cancel any order where age verification cannot be satisfactorily completed.
3. Products & Availability
All products are subject to availability. We reserve the right to amend or withdraw products, prices, or descriptions at any time without notice.
Vintage variation and natural sediment are normal characteristics of artisan wines and do not constitute faults.
4. Orders & Payment
Payment must be made in full at the time of ordering. Payments are processed securely via third‑party payment providers. We do not store your card details.
Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order; acceptance occurs when your order is dispatched.
5. Delivery
We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. Risk passes to you on delivery.
Please ensure delivery details are accurate. We cannot accept responsibility for delays or losses caused by incorrect information provided by the customer.
6. Refunds & Returns – Physical Products
Change of Mind
You may return unopened bottles within 14 days of receipt for a refund. Returned items must be unused, unopened, and in their original condition.
Return postage costs are the responsibility of the customer. We recommend using a tracked service.
We do not accept returns or issue refunds for opened bottles unless the product is faulty.
Faulty or Damaged Goods
If your order arrives damaged or faulty, please contact us within 5 days of delivery, providing clear photographic evidence. We will offer a replacement or refund as appropriate.
7. Wine Tastings, Events & Experiences
- Tickets are non‑refundable within 7 days of the event date.
- Tickets may be transferred to another person by prior arrangement.
- We reserve the right to cancel or reschedule events due to weather, low attendance, or circumstances beyond our control. In such cases, you will be offered a refund or alternative date.
8. Gift Vouchers
- Gift vouchers are valid for 12 months from the date of issue unless stated otherwise.
- Vouchers are non‑refundable and cannot be exchanged for cash.
- Vouchers may be transferred to another person.
9. Limitation of Liability
To the fullest extent permitted by law, Terlingham Vineyard shall not be liable for any indirect or consequential loss arising from the use of this website or from products or services purchased through it.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.
10. Privacy Policy
Personal Data We Collect
We may collect and process personal data including: – Name, billing and delivery address – Email address and contact details – Order and payment information – Website usage data
How We Use Your Data
We use your data to: – Process and fulfil orders – Communicate with you about your purchases – Send marketing emails where you have opted in – Improve our website and services
Marketing
If you opt in, we may send you marketing communications. You can unsubscribe at any time via the link in our emails.
Third‑Party Services
Payments are handled securely by third‑party providers. We also use analytics and email marketing platforms to operate our business effectively.
Data Protection
We process personal data in accordance with UK GDPR and applicable data protection laws. You have the right to access, correct, or request deletion of your personal data.
For privacy enquiries, contact: contact@terlinghamvineyard.co.uk
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time of your purchase will apply.
Responsibility for the content and application of these Terms & Conditions sits with the current business owner. Last updated 18 December 2025