T&C’s, Refunds & Privacy Policy

TERLINGHAM VINEYARD – T&C’s, Refunds & Privacy Policy

Terms & Conditions

These Terms & Conditions apply to the use of the Terlingham Vineyard website and to all purchases made through it, including wine, gin, and wine tasting experiences. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Terlingham Vineyard is owned and managed by Kanagaratnam Rajamenon and Rickesh Rajamenon. The address is Terlingham Manor Farm, Gibraltar Lane, Hawkinge, Folkestone, Kent, CT18 7AE, United Kingdom.

Email: contact@terlinghamvineyard.co.uk

Terlingham Vineyard holds an AWRS Licence and is VAT registered.

2. Eligibility & Alcohol Sales

You must be 18 years or over to purchase alcohol from this website. By placing an order, you confirm that you are legally permitted to purchase alcohol in the UK.

We sell and deliver within the UK only. Orders are subject to age verification at checkout, and all alcohol deliveries require a signature on delivery. We reserve the right to refuse or cancel any order where age verification cannot be satisfactorily completed.

3. Products & Availability

All products are subject to availability. We reserve the right to amend or withdraw products, prices, or descriptions at any time without notice.

Vintage variation and natural sediment are normal characteristics of artisan wines and do not constitute faults.

4. Orders & Payment

Payment must be made in full at the time of ordering. Payments are processed securely via third-party payment providers. We do not store your card details.

Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order; acceptance occurs when your order is dispatched.

5. Delivery

We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. Risk passes to you on delivery.

Please ensure delivery details are accurate. We cannot accept responsibility for delays or losses caused by incorrect information provided by the customer.

6. Refunds & Returns – Physical Products

Change of Mind

You may return unopened bottles within 14 days of receipt for a refund. Returned items must be unused, unopened, and in their original condition.

Return postage costs are the responsibility of the customer. We recommend using a tracked service.

We do not accept returns or issue refunds for opened bottles unless the product is faulty.

Faulty or Damaged Goods

If your order arrives damaged or faulty, please contact us within 5 days of delivery, providing clear photographic evidence. We will offer a replacement or refund as appropriate.

7. Wine Tastings, Events & Experiences

  • Tickets are non-refundable.
  • Tickets may be transferred to another date, or another person by prior arrangement only.
  • We reserve the right to cancel or reschedule events due to weather, low attendance, or circumstances beyond our control. In such cases, you will be offered an alternative date.

8. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of issue unless stated otherwise.
  • Vouchers may be extended under exceptional circumstances but this is at the discretion of the ownership and management of the vineyard.
  • Vouchers are non-refundable and cannot be exchanged for cash.
  • Vouchers may be transferred to another person.

9. Limitation of Liability

To the fullest extent permitted by law, Terlingham Vineyard shall not be liable for any indirect or consequential loss arising from the use of this website or from products or services purchased through it.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

10. Privacy Policy

Personal Data We Collect

We may collect and process personal data including:

  • Name, billing and delivery address
  • Email address and contact details
  • Order and payment information
  • Website usage data

How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Communicate with you about your purchases
  • Send marketing emails where you have opted in
  • Improve our website and services

Marketing

If you opt in, we may send you marketing communications. You can unsubscribe at any time via the link in our emails.

Third-Party Services

Payments are handled securely by third-party providers. We also use analytics and email marketing platforms to operate our business effectively.

Data Protection

We process personal data in accordance with UK GDPR and applicable data protection laws. You have the right to access, correct, or request deletion of your personal data.

For privacy enquiries, contact: contact@terlinghamvineyard.co.uk

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of your purchase will apply.

Responsibility for the content and application of these Terms & Conditions sits with the current business owner. Last updated 13 May 2026

TERLINGHAM TOURS & TASTINGS TERMS AND CONDITIONS

Please note the following terms and conditions applicable to the ‘Tours and Tastings’ at Terlingham Vineyard –

General:

  1. The booking conditions detailed herein contain the entire contract between you and Terlingham Vineyard. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
  2. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your tour will be dealt with by the Courts of Her Majesty Courts in England only. Changes to these Booking Conditions will only be valid if agreed by Terlingham Vineyard in writing.
  3. Every effort is made to ensure the accuracy of our website, brochures and other printed material at time of going to print or digital communications, however Terlingham Vineyard cannot be held responsible for copy and typographical errors, or errors arising from unforeseen circumstances.

Booking with Terlingham Vineyard:

  1. Once full payment is made you will be allocated a place / places on the particular tour and a confirmation email will be sent to you. This is your confirmation of booking. This should be saved for own reference.
  2. Once you book your ticket, you accept and abide by these terms and conditions.
  3. We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.
  4. All internet bookings will be confirmed by email. All bookings will be confirmed when payment is made via our online booking system via Stripe.
  5. We reserve the right to sell any places reserved without full payment or a deposit.
  6. It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.
  7. Due to the nature of the tour we advise that this is for over 18’s only. Although we would allow under 18’s to attend accompanied by an adult, we would not be able to allow them to participate in any of the wine tasting experience. Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. We are committed to upholding both our legal and social obligations as a retailer of intoxicating liquor. To achieve this, we have introduced several control checks including being asked for age verification if you appear to be under the age of 25 in accordance with our “Challenge 25 Policy”.
  8. All bookings are final and non-refundable. If you wish to change the date of your booking, we will endeavour to assist you. We are unable to transfer dates 7 days prior to the date your tour is booked.
  9. Gift Vouchers are valid for a full 12 months. Gift vouchers can be extended for a further 12 months at the discretion of the ownership and management of the vineyard. Extended Gift vouchers will be to the same value as the original gift voucher.
  10. Dogs are welcome to come along but whilst in the Vineyard, they must be kept on a lead.

Insurance:

  1. There is no travel insurance cover included in the price of the ticket.
  2. We take no responsibility for any injuries or loss to you incurred while on your tour. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Cancellation / Refunds:

  1. We do not provide refunds once you have completed a booking. All bookings are final. Alternatively, you can reassign your booking to another person if you are unable to attend the tour.
  2. In the case if a private group booking or a private coach hire, we would require 6 weeks’ notice of cancellation. Deposits are non-refundable.
  3. Tours already booked cannot be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.
  4. Should you miss your wine tour departure time we are unable to offer refunds.

Changes by us:

  1. We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
  2. We reserve the right to alter our itinerary in the event of happenings outside the control of Terlingham Vineyard. This includes outbreaks of ‘foot and mouth’ or other contagious diseases, revolution, national or local strikes and/or protests, social disorder, political unrest, the weather, or war.
  3. We reserve the right to increase or decrease the price of our tours at any time.
  4. We reserve the right to launch amended brochures in the public domain at any time.

Travelling:

  1. You must obey the laws of England whilst travelling on our tours. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.
  2. Your appointed Terlingham Vineyard guide (or the vineyard staff) may need to decide in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Terlingham Vineyard (or vineyard staff). If you do not comply with the said representative and are not compatible with the general enjoyment and wellbeing of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed because of their actions.
  3. It is your responsibility to meet your tour at arranged points. Because of the nature of the service, Terlingham Vineyard will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Terlingham Vineyard will endeavour to ensure that departure and arrival times are met.

Your obligations and responsibilities:

  1. You must inform us in writing of any dietary requirements or medical condition that requires attention or medication before your tour commences.
  2. We are not responsible for any food or drink allergies that may affect you.
  3. During the tour your tour guide may take photographs and films of you (individually or as part of a group) while you are a passenger or location at a vineyard, and these may be used in our website or brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
  4. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the owner or manager of the vineyard or suppliers. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions.

Complaints:

  1. In the highly unlikely event that you may wish to make a formal complaint against Terlingham Vineyard, please inform the Terlingham Vineyard tour guide representative at the time. If the matter cannot be resolved immediately or during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to Terlingham Vineyard as soon as is reasonably possible after the tour, but within 30 days thereof so that your complaint can be investigated. Terlingham Vineyard will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

Weather Conditions:

  1. Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time based on weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

No Smoking Policy:

  1. We do not permit smoking in the vineyard – there is an area by Terlingham Lane Cottage where smoking is permitted.
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