Terms & Conditions

Rooms at the Vineyard Terms & Conditions:

Booking Terms

These Booking Terms apply to the proprietors of  Terlingham Vineyard and it’s agents and employees (“We/Us/Our”) and the person making the  Booking or to whom We supply the accommodation/services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing to other terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the deposit being the cost of one night’s accommodation unless otherwise stated.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate and are correct only for the specific number of guests, nights and dates shown.

Rates are per room per night.  If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Availability 

In the rare event that We are unable to provide You accommodation as booked, We will advise You as soon as possible and make reasonable attempts to remedy the situation by seeking alternative accommodation of a similar price and quality. If no alternative accommodation is available then the Booking may be cancelled and any payment made will be refunded in full by Us with no further liability.

Cancellations 

Should you wish to cancel  Your Booking,  kindly contact Us by email as soon as possible.  In the case of a  cancellation  more than 48 hours before the scheduled check-in time on the date of arrival as printed on your booking confirmation , a full-refund will be given unless otherwise stated.
Should a cancellation be made within 48 hours of such scheduled check-in time,  a charge equivalent to the cost of one night’s accommodation will be levied.

Payment

The total amount payable to confirm the Booking  will be the deposit as quoted above and will be charged to Your credit or debit card at the time of Booking.  The balance of the charges for your  booking , together  with all additional goods and services purchased during your stay, must be paid in full on presentation of invoice at check-out.

Conditions of stay

Various conditions as stated on our website  shall apply  to Your Booking.  We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

As Terlingham Vineyard is a working farm, vineyard and winery,  all walks and tours of the property  are at Your sole  risk.
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking  and in no circumstances will We be responsible for any indirect or special damages.

Conditions
Check In is from 16h00 to 21h00.
Check out is by 11h00.
We are a non smoking accommodation
Only children over 12 years old can be accommodated
We cannot accommodate pets

Accessibility
Number Of Floors: 2
Please note that the Winery building in which the Rooms at the Winery are located, is situated on a sloping site with access restricted by stairs and gravel paths (although wheelchair access is provided via a paved path to the Caesar’s Camp bedroom). Access to the Vineyards and Farm are on tractor paths and grassland.